We saw this problem up close — then built a company to fix it.
Claims denied that were never wrong. Revenue practices quietly write off. Patients billed for mistakes that weren't theirs. We built Volari to fix that, at scale, and always on the practice's side.
One claim, and the whole problem with how denials get handled.
It began with a single denial that never should have happened.
Someone in my family went in for care and paid their copay. Weeks later, a second bill showed up for the same visit. The claim had been denied over a billing mistake, and instead of fighting it, the practice just billed the patient. We appealed, and it got overturned. We'd been right all along. And it kept happening, including a drawn-out prior-authorization fight.
It was the same story every time. The insurer denied whatever it could, whenever it could. And the practice had no real way to fight back, so it billed the patient instead. Everyone walks away frustrated, and half the time the practice still doesn't get paid.
And this isn't random. The big insurers have poured money into AI and machine learning to deny claims faster, at scale, because every denial nobody fights is money they keep. (ProPublica, 2023; U.S. Senate Permanent Subcommittee on Investigations, 2024)
Now think about the doctor. They've already done the work and covered the cost, and a big share of what they're owed may never get paid. More than half of practices now have over 10% of their claims denied, and it keeps climbing as insurers automate. (HFMA, 2024; Experian, 2025) Every community leans on its local doctors, and almost none of them have the AI to fight back.
That's why we built the capability that was missing.
Volari AI for Denial Recovery is the end-to-end, agentic-AI recovery support independent practices never had. And we took the fee risk off the table: on our commercial recovery, you're never billed unless we actually get money back that you'd already written off. Government and Medicare claims are an optional flat per-claim fee, billed per claim worked where the law requires it.
See how we're different →
“I built Volari so no practice has to choose between chasing a denial and seeing the next patient, and so fewer patients end up paying for billing mistakes that were never theirs.”